Frequently Asked Questions
Do you ship worldwide?
Yes we do! Please refer to our shipping page to find out more information.
How long does shipping take?
Shipping usually takes around 8-12 business days if you live in the United States. If you live elsewhere, it may range from 10-20 business days. Please note that we try and get your order to arrive to you as fast as possible. If your order is taking longer than usual, don't hesitate to contact us!
What happens if my order gets lost?
If your order has been confirmed lost by your local postal services and our supplier, we are more than happy to replace your product – free of charge. If you receive a product different than what your ordered, you may also be eligible for a replacement. Please refer to our returns page for more information.
Why have I only received one of my products that I ordered?
Sometimes when we ship our products out, they get sent out separately. It is possible that one product may arrive sooner than the other. In this case, we will issue 2 or more tracking codes, so you can trace all of the items that you ordered.
Why have I been charged differently?
We never charge more than what we list. If you are living in a different country, there may be different exchange rates that may affect the price of your order. However, these are only minimal differences.
How do I contact you?
You can reach us through our contact page, Instagram (@roy_cases), or Facebook (@TheRoyCases). You can also reach us via email at email@example.com.
How can I pay?
We now accept various credit cards and PayPal for our payments. You also get buyer protection whenever you shop with us!
Any other questions? Feel free to contact us anytime and we will respond as fast as we can! Thank you for shopping with Roy Cases!